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[calendar block] Mid Atlantic + DC virtual user group - Shared screen with speaker view
Will- AARP
22:19
Louis- nice card!
Avi Kaplan
44:01
new ticket for each of those repeated calls to the same person?
Gina Schorr
44:21
Could you share where you have the agents make their notes? Is it using the private note (which gets pushed down the thread) or do you have a side app to keep the note at the top/side of the ticket for quick reference?
Will- AARP
47:40
it goes in the notes
mcahill
48:10
What is the workflow for initial ticket assignment to volunteers?
ben chapman
52:09
do you use triggers and automations to reopen solved tickets on a schedule for call backs?
Susan Maher
53:07
Why not put the tickets on hold instead of solved for a call back and solved them after a certain amount of days?
Will- AARP
54:32
Ben- no we have them dated and agents start the process with them and mark the solved as open/pending or solved again...
Carey Kyler
01:11:10
Thank you SO much! I appreciate that. We are all learning to ride the bicycle while we’re riding...
Carey Kyler
01:11:18
Still much to learn :)
Dinos Papoulias
01:12:27
Thank you all :)
Michael McQuade
01:12:36
Yes, thank you!!
Carey Kyler
01:12:47
Thank you!
nwininger
01:12:48
Thank you everyone - very valuable
Dan Yost
01:12:53
Thank you